Technical User Support Analyst

Technical User Support Analyst

Medtronic Cardiac and Vascular
2-5 years
Not Specified

Job Description


Careers that Change Lives
Do you value new challenges and being on the cutting edge of life-saving technology You can create an energizing, rewarding career that changes lives - and changes you. Help us invent the next generation of life-changing medical technology for patients worldwide. Be part of a company that is nimble, flexible, and a leader in technologies that improve the lives of two people each second.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
  • Resolves technical problems that originate by telephone in a call center/help desk environment.
  • Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
  • May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
  • Provides technical support to users for either PC, server or mainframe applications and hardware.
  • Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
  • Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.
  • Recommends systems modifications in order to reduce user problems.

Must Have: Minimum Requirements
  • Bachelors degree required
  • Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Job Source : jobs.medtronic.com

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