Telecom Services Support

Telecom Services Support

Aptude Inc
Kuala Lumpur
3-5 years
Not Specified

Job Description


• Ensure all Telecoms services are provisioned to internal customers with the highest availability and quality
• Provide and support Telecommunications services under the various Telecoms domains to HSBC and other local entities located in Malaysia.
• Comply with guidelines in the IT FIM
• Ensure group technology superstacks are implemented.
• To keep all Telecoms hardware and software up to date with the latest group certified version.
• Delivery and support. The role holder will have specialised knowledge in one or more technical domains in Telecommunication Services and will have senior responsibility for the support and delivery of service within their technical support function.
• Coordinate the implementation of Telecoms projects and also participate in projects requiring delivery Telecoms services such as WAN/LAN Network, IP Telephony, Video Conferencing using Cisco equipment.
• Expected to be on-call 24/7 as part of a rotation with other team members
• Typically educated to a degree level, within IT with relevant industry experience
• 2 – 5 years’ experience with sound technical troubleshooting and analytical skills in Telecommunications;
• Experience in large-scale projects delivering IT network infrastructure and services would be advantageous
• Ability to build strong relationships and communicate on complex issues with a wide spectrum of stakeholders.
• Good at using MS Excel, MS Visio for tabulations/computations and network diagrams

About Aptude Inc

As an Oracle Gold Partner, Aptude is committed to delivering the highest quality and most technically sound Oracle database, testing, middleware, and application development and management services to our customers. Our expertise in Oracle technology has helped clients across various industries meet their needs with Oracle Fusion application development.

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