Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 37 locations across 9 countries with more than 37,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
Industries : ITES/BPO
Skills/Roles I hire for: Communication skill Management skill
level Hiring For: Junior Level, Mid Level, High Level
As most important people in the organization, our Call Center Advisors are the forefront of our service line to ensure absolute customer satisfaction, brand guarantee and an amazing customer experience.
This role is an equivalent to IT Helpdesk with a level of troubleshooting between level 1 to 1.5. Technical troubleshooting includes remote desktop technologies, network, AD access and o365 issues and requests.
Working for a customer focused exciting and young company that is at the forefront of their industry. The ideal candidate will have work experience in a pro-active environment and take on ownership of the web-development output of the business.
Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training.
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