Telesales Manager

Telesales Manager

DHL
Kuala Lumpur Malaysia
5-8 years
Not Specified

Job Description


YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS
Would you like to become part of the world’s most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
  • Undertake any projects/duties as assigned by the Sales Manager Direct Sales.
  • Sales targets: Plan, organise and lead an efficient and effective Telesales team to achieve sales targets. Implement appropriate sales initiatives in order to ensure achievement of sales targets.
  • Acquisition and Development activity: To ensure Telesales Executives utilise the Sales Pipeline for management of all Prospects ensuring that business from new and existing customers is actioned and successfully negotiated.
  • Productivity: Ensure all regionally determined call targets are met by the Telesales Executives and that all Telesales territories utilize the monthly SSI Pre Call Plan tool as call cycle to manage existing customers.
  • Efficiency: Increase selling time through reducing/minimising time stealers, i.e. inbound service calls, and ensuring selling time is correctly allocated between acquisition, maintenance and development calls.
  • Global Sales Process: To ensure all aspects of the GSP programme are well understood and implemented across the Telesales department and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved
  • Sales Automation: Ensure that all activities are updated accurately in Sales Automation system, e.g. sales activity codes, customer contact details etc.
  • Adhere to regional standards on profit margins and discount guidelines.
  • Develop a high performance service culture within the functional department.
  • Plan, organise and direct an efficient and effective functional department.
  • Develop IKOs/KPIs with team members and monitor individual performance.
  • Conduct performance appraisal: Conduct monthly Performance reviews with the staff in order to monitor and appraise on overall performance, acquisition of new and lost customers and development and maintenance of existing customers.
  • Monthly Coaching and Follow up sessions: Perform Coaching and follow up sessions with all members of the sales team to monitor development of skills and to identify further areas for training and development. Ensure there is a monthly action planned defined for each Telesales Executive based areas identified in Skills Gap checklist.
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
  • Identify training needs and opportunities to develop a highly skilled functional department.

YOUR PROFILE
• Exhibits an execptional degree of ingenuity, ,creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typicaly requires Bachelor of Degree in related discipline and or5 years sales management experience in a service-related industry,2 years experience in managing a Call Centre,3 years experience in a sales function.
OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program
Do you see a personal challenge in these versatile and reponsible tasks Then apply now!
We look forward to receiving your application!

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