Trainee Guest Service Assistant

Trainee Guest Service Assistant

Air Asia
Cochin / Kochi / Ernakulam Malaysia
Not Specified
Not Specified

Job Description

Job Description
The incumbents responsibility shall not be limited to:

  • Ensure correct flight is displayed on FIDS.

  • Follow up on PIR i.e. Tracing, Calling & updating passengers.

  • Check BTS report for mishandled cases and follow up on BAH cases.

  • Ensure departmental KPIs are achieved.

  • Ensure security questions are asked and be vigilant at all time.

  • Replenish and monitor stationeries, ED cards & etc.

  • Ensure the check-in counter and gate is tidy.

  • Ensure cleanliness and tidiness of the work area and backup room.

  • Ensure no third party check-in and check passengers’ cabin baggage.

  • Be vigilant to check visa validity.

  • To perform cash collection at sales and excess baggage counters.

  • Ensure sales drop is correct and issue a remittance envelope.

  • Report to Finance for discrepancy in short of cash.

  • Ensure compliance of SOP and T&C.

  • Promote and sell all ancillary income.

  • Submit overtime claim forms to DE before deadline.

  • Attend guest complaints.

  • Check passengers travel documents and to positively identify passengers prior to check-in.

  • To be emphatic and to have initiative to assist passengers Passenger handling and crisis management (Flight delays, cancellations).

  • Ensure safety & security at all times.

  • Work as a team and communicate well.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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