Trainer & QA Analyst

Trainer & QA Analyst

Aptude Inc
Johor
3-13 years
Not Specified

Job Description

Experience As Trainer and Quality analysis in Contact centre background(call center) 
Knowledge of web-based learning platforms and modern educational techniques i.e. LMS
Provide leadership for the vendor’s QA process driving for continuous improvement of the overall program resulting in improved quality and accuracy of our customer interactions by identifying trends and trouble spots, capturing the voice of the customer and recommending appropriate actions based on valid QA data
Facilitate Bi-monthly/quarterly calibration sessions
Location-Johor bahru
1 year direct contract with client renewable

About Aptude Inc

is a global gaming hardware manufacturing company,

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Functions : IT

Industries : ITES/BPO, IT/Computers - Hardware, IT/Computers - Software, Recruitment/Staffing/RPO

Skills/Roles I hire for: It Skills

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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