Universal Teller

Universal Teller

Standard Chartered
Not Specified
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
The Universal Teller is responsible for providing a high level of customer service to our employees and clients. In addition, the Universal Teller will help lead the branch team to attain branch goals, adheres to all bank established policies, procedures and overall banking/compliance regulations
Business

  • Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers.

  • Adherence to banking regulations and policies

  • Exhibits professional workplace appearance and conduct

  • Keeps bank, customer, and employee information confidential

  • Minimize risk of losses, breaches including cash differences and other controllable errors.


Processes

  • Promotes, represents, and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner.

  • Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.

  • Proficiently performs routine, basic and complex transactions and tasks including but not limited to:

    • Accept and process deposits, withdrawals, transfers, cheques, OTT, Rentas and etc.

    • Ensure proper Client Authentication and Banking Secrecy procedures are appropriately followed

    • Maintain proper cash limit and cash drawer is locked at all times.

    • Reports variations (cash excess/loss) in accordance with bank policy.

    • Performs client request for basic account maintenance via CEMs or Filenet/S20.

    • Complete end day task such as Cash Balancing, Transfer Balancing and etc

    • Assist in other duties including but not limited to: general administrative duties, shredding documents, filing, scanning, bundling or other duties that may be necessary and/or requested to fulfill the responsibilities of this position.

    • Back up custodian for SDL where applicable (SDL Branches Only)



  • Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function.

  • Complete required e-learning and job specific training in timely manner.

  • Actively participate in teller meetings, individual and group huddle/coaching/training sessions.

  • Compliance and Money Laundering responsibilities:

    • Ensure compliance with Group&rsquos standards and regulatory requirements pertaining to Money Laundering and CDD.

    • Participate in and/or support the Bank&rsquos effort in combating money-laundering activities.

    • Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, client communication, implementing new requirements, updating and revising operating procedures, acquiring relevant knowledge and training, and providing support to superiors




People and Talent

  • Excellent verbal and written communication skills

  • Ability to maintain the integrity of highly confidential customer and Bank information

  • Ability to deal effectively with time pressures, and multi-tasking on level of customer activity effective problem solving skills.

  • Computer literate.

  • Able to work with minimum supervision

  • Good understanding of reconciliation /investigation practices


Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


Other Responsibilities

  • Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers.

  • Adherence to banking regulations and policies

  • Exhibits professional workplace appearance and conduct

  • Keeps bank, customer, and employee information confidential

  • Minimize risk of losses, breaches including cash differences and other controllable errors.


Our Ideal Candidate

  • SPM Certification

  • Excellent verbal and written communication skills

  • Computer literate.


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Job Details

Job Source : scb.taleo.net

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