Greetings from Nityo InfoTech!!
Please find below job details and do share with your friend and colleagues
Only Local Malaysian (Malay Females) can apply.....
JOB TITLE : Service Desk Analyst
Job Location : Cyber Jaya, Selangor
Duration : 1 year extendable contract(performance based)
Salary : RM 2800 Basic + RM 200 Shift allowance+ RM 200 Contract completion bonus.
Shifts : Rotational(9 hrs per day including breaks and 5 days in a week)(Saturday/Sunday-not fixed off)
Good communication(above average)
IT background(either degree or Diploma in IT/CS)
Only immediate joiners can apply.(joining within 15 days)
Training will be provided after selection.
• Provides Level 1 technical support for all software and hardware within negotiated Service Level Agreements(SLAs).
• Logs all incidents reported via telephone, email or voice mail.
• Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request.
• Distributes and dispatches incidents to the appropriate support groups as needed.
• Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.
• Conducts second level support using documented procedures and available system tools.
• Provides guidance and work leadership to less-experienced technicians.
• Participates in special projects as required.
• Coordinates and tracks all system level production down resolution as necessary per documented procedures.
• Installs and configures hardware and software as required.
• Provides support for remote users.
• Document processes and procedures as required
Interested candidates can share their updated resume on [HIDDEN TEXT] with below details:
English(out of 10)(Speak/Read/Write) (----/---/---)
Position applied for Service Desk Analyst (English speaker)
Total Years of Experience
Current salary/Last Salary
Comfortable to work in rotational shifts(yes/no)
Comfortable to work in Cyberjaya (yes/no)
Comfortable to support customers on calls/emails/web chat (Yes/No)
Availability for interview on wednesday
Thanks & Regards
Executive -Technical Resource
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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