Urgent opening for Technical Customer support (Mandarin Speaking)

Urgent opening for Technical Customer support (Mandarin Speaking)

HTC Global Services (MSC) Sdn Bhd
Penang
0-5 years
Not Specified

Job Description

Urgent opening for Technical Customer support (Mandarin Speaking)
shift - 9am - 6pm / 12pm - 9pm (Mon – Fri and rotational on weekends;
Location: Penang
Fresher grads may also apply for this role
  • • Bachelor's degree required
  • • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
    • Fully documents customer interactions in real-time; may author content for review
    • Solves problems in a timely manner using full understanding of the product functions and features and customer environment
    • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
    • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
    • Manages multiple tickets related a spectrum of technical problems
    • Collaborates with fellow technicians and supervisor to solve complex problems

if interested please share your cv to [Confidential Information]

Regards,
Ravali B
+60 173782350
[Confidential Information]

HTC Global Services

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTCs client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.

Mission:

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.

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