Verified Operations Specialist - Hospitality Account (English Speaker)

Verified Operations Specialist - Hospitality Account (English Speaker)

Teledirect Telecommerce Phils Inc
Malaysia
2-5 years
Not Specified

Job Description


#BeHappier
Do you want to be part of an award-winning, premium, and fast-growing outsourcing provider Do you want to work in a company that puts your growth and happiness on top of its priorities
We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today!
Top Reasons to work with TDCX
  • Attractive Remuneration
  • Comprehensive Medical Care and Insurance Coverage
  • Premium & Instagrammable Workspaces
  • Engagement & Recognition Programs
  • Strong Learning & Development plans for your growth and career acceleration
  • Easy to locate area with direct access to public transport
  • Positive culture for you to #BeHappier at work
  • Enjoy flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 25 years of experience and more than 200 industry awards

What is your mission
  • Evaluate high volumes of data points running them against an evolving checklist of standards.
  • Take on new projects with fast moving targets and tight turnaround times on a regular and repeated basis.
  • Provide structured feedback and recommendations for process improvement on an ongoing basis.
  • Maintain high levels of confidentiality while performing investigations.
  • Demonstrate ability to comprehensively document investigations.
  • Demonstrate great judgement and be open to sharing what you know with others.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field.
  • Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
  • Ability to work with a flexible schedule and on shifts.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Self-directed, but also great at collaborating.
  • Ability make well-reasoned judgements quickly and effectively navigate ambiguity.
  • Excellent verbal and written communication skills in English and the language of the supporting market.

Job Details

Employment Types:

Industry:

Function:

IT

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy — selecting and employing the best professionals to make the outsourcing industry better for our people and our clients. Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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