Vice President – Head of Loans, Servicing and Transacting

Vice President – Head of Loans, Servicing and Transacting

Standard Chartered
15-18 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
  • Participate in discussions on budget and investment decision making.
  • Improve efficiency and effectiveness by introducing measures to further automate processes in all units as required by the business.
  • Ensure cost to serve for every process is kept Optimal for the top markets
  • Embed Acceleration Zero agenda ensuring paperless agenda thereby reducing carbon

  • Be the product SME for Secured and Unsecured Lending across CPBB.
  • Face off to the product team in engaging and driving effective launch of products by standardization, simplification, digitization and automation.
  • Work with countries by identifying and sharing the best practises implemented by other markets
  • Ensure zero touch process by driving end to end automation there by contributing to scalability, optimization of resources and aligning to growth of business
  • To support Digital First, Partnership driven customer journeys with a vision to study impact on Servicing & Transacting and a completely automated design creation.

  • Ensure the markets adhere to the global standards and policies
  • Embed the global standards into the country relevant documents and thereby ensuring adherence of the same across
  • Ensure roll out of global process standards, Global Processing Instruction for the markets to adhere

Risk Management
  • Ensures a no surprises culture - no failed audits across Markets
  • Manages the maintenance of operational integrity throughout the unit
  • Understands market practices, awareness of local regulations, group and business policies, business
  • standard procedures and best practices
  • Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
  • Proactively identifies, assesses and mitigates risk issues

  • Uses internal/ external audit findings to further improve service excellence
  • Inculcate speak up culture in teams

Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
  • Group Product Team. Group COO, Group CFCC, Group Legal, Group OR, Country COO

Change Management
  • Challenges the status quo, understanding that change is the only constant in the organization.
  • Creates a shared vision for a desired future state
  • Actively identify and manage potential resistance to change
  • Mobilizes commitment to change within the teams and across the business
  • Motivates & inspires teams to achieving the desired future state
  • Utilizes various levers (ie people & technology) to effect change
  • Ensure adequate documentation and training on all new systems, processes, policies, procedures and controls
  • Understands & practices methods to sustain change
  • Builds an agile organizational structure, enabling timely adaption to changing market conditions

Change Management Excellence
  • Agility in adapting to and/or managing organizational and/or team changes / transitions
  • Proactively leads & manages a motivated and committed team/s thru change/transitions

Our Ideal Candidate
  • Bachelor's Degree with 15+ years of experience in Banking and Financial Services in more than one core Finance functions Ledger, Consolidation, Financial and Management Reporting.
  • Strong background in problem solving, with demonstrable analytical skills
  • Strong interpersonal skills including team collaboration, presentation and organizational skills
  • Excellent verbal and written communication/articulation skills
  • Collaborate with a cross-functional and multi-location teams to ensure that work delivered meets client requirements and standards both functionally and technically
  • Ability to translate business needs into technical requirements and solutions
  • Ability to manage multiple tasks, understand and be responsive to customer needs
  • Ability to perform assigned tasks independently and complete deliverables on-time ensuring quality
  • Highly self-motivated and self-driven to learning.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
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