Work From Home Interpreter (Mandarin & Cantonese To English / English to Mandarin & Cantonese)

Work From Home Interpreter (Mandarin & Cantonese To English / English to Mandarin & Cantonese)

Teleperformance Malaysia Sdn Bhd
Negeri Sembilan Penang Selangor
1 - 6 Years
1030667 - 1116556 MYR

Job Description


- Fluent in English and Mandarin/Cantonese Language
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the client.
- Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
- Computer literate
- Full-Time and Freelance position available
- Working Location : Work from home
- Shift Working hour (with overnight shift)
- Comfortable working with Video on.

Job Description

- Answer calls promptly and conduct interpretation in a friendly and professional manner.
- Render correct concepts and meanings according to the conventions of established interpretation protocol avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
- Maintain a professional demeanor throughout the call at all times.
- Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
- Maintain punctuality and availability during scheduled work hours.
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.

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