Workplace & Mobility - Japanese Speaker

Workplace & Mobility - Japanese Speaker

DXC Technology India
Selangor Malaysia
Not Specified
Not Specified

Job Description

Job Description :
Job Description:
Provide technical expertise and judgments to support IT Infrastructure that support complex business needs in accordance to ITSM process (Incident, Problem and Change Management).
Responsible for Technical Content of the Incident Management Services.
Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents
Build strong working relationship with Shift Lead, SMT, Incident Lifecycle team and other technology teams.
Good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes.
Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.
Be proactive to anticipate issues or situations which impact service availability and critical response time and take necessary mitigation steps by escalating to management’s attention, where appropriate.
Bachelor Degree in any IT discipline or equivalent work experience on related field.
Must be able to communication in Japanese – Read/Write/Speak
Good communication skills in English and Japanese at least certified with JLPT Level 3/N3 (BJT is advantage)
Good customer service skills and the ability and desire to work in a collaborative team environment.
Must possess the ability to prioritize and perform multiple tasks.
Understanding of Operating Systems – (mainly Windows)
Understanding and experience in PC troubleshooting will be good advantages.
Experience in Messaging, Imaging, Packaging, Software Distribution and Client Virtualization will be an added advantage.
Professional certification will be added advantage – MCP, MCSE, MCTS, MCITP
Able to work on 24X7 shift rotation

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