An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.
Voice Call Handling: excellent knowledge of handing voice calls. Email Communication: professional email writing skills. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on function
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers. Advises/educates customers
Monitor day-to-day operation for server and network devices and connectivity, SAN storage, tape, operation report, batch job, ensure workable. Provide OS support related activities such as corrective & preventive maintenance patching & configuration.
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers.
The Solution Architect is responsible to work with clients to define scope of the project, play an active role throughout the design and implementation phases until go-live. You will act as the interface between the client and other stakeholders.
Our client is one of the largest oil palm and rubber plantation companies and they are seeking for an experienced professional to manage the foreign workers related matters for the plantations located at both Peninsular and East Malaysia.
Responsible to implement and support both onsite and offshore projects • Responsible to gather requirements, analyse gap, design, map business process, configure and support Finance Cloud related modules • Create project documentation as per the adop