✔ Provide quality customer support (24/7) through Voice and Digital channels for our customers. ✔ Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. ✔ Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor. ✔ Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. ✔ Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc. ✔ Support other department campaigns when the need arises.
Manage the regional training schedule & daily training operations Coordinate mass course enrollments and manage automatic enrollments to required courses Build and manage training dashboards for regional visibility into team performance
Voice Call Handling: excellent knowledge of handing voice calls. Email Communication: professional email writing skills. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on function
Collection Managers are responsible for minimizing a company's financial losses and they may study customer accounts and authorize various tactics such as extensions and write-offs to save the company money.
Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's p
An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.
We are hiring for Postgres Database position. If you are interested and have passion in Database and keen to see yourself grow in Database Admin/Development, its the right chance to get into. Kindly share your updated profile at the earliest.
Client Background: Sweden MNC- Is a world leader in global container shipping and offering integrated network of road, rail and sea transport resources across the globe. Services including: trade services, dry cargo, project cargo, intermodal, reef
Posted: 7 hours ago
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