' greeting for the day ' urgent requirements for Quality analyst supporting ( korean / thai ) languages Nationality - local malaysian Work Location - work from home till further notice, actual location NU sentral
We at Abhidi are seeking to hire Service Desk Analyst candidates who have 3 years of experience in the field of technical support. The candidate having work experience in handling customers verbally & technically.
We are looking for an enthusiastic Customer Service Representative to join our friendly team at our Kuala Lumpur Headquarters. In this role you would provide information to our customers about their transactions and resolve any queries they have.
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
The Customer Service Agent plays a key role in assuring the customer service delivery to our customers. The Customer Service Agent provides mostly email and telephone support to our customers.The primary purpose of this role is to receive queries
• Job Descriptions: • Answer incoming calls from customers to to log a problem ticket, • Answer inquiries and questions from customer, (Phone / Email / Electronic system) • Handle complaints,12 hours shift
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support