Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes · Able to read, write, and speak fluently and spontaneously in both English and vietnam native language Language: Vietnamese and English
· Able to work well with clients · Address any ad-hoc process or technical questions · Looking for those who are based in Malaysia. · Minimum Bachelor Degree in any disciplines · Fluent in Vietnam/Japanese/Korean/Thai
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
Job Description :
Facebook Chat Support Vietnamese + English (currently in Malaysia) Chat Support KL Sentral 24 x 7 Fresh graduate MDEC Requirement 20 RM3100 (basic) Vino
RM200 (housing allowance)
RM500 (complexity allowance)
ob Description The A
Client Background: Blockchain/ Cryptocurrency
Remuneration: basic + bonus
· To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
· To iden
* Prepare contacts mid & short term forecasting for all channels â€' Inbound call, email, live chat and social media. At least, 45 days in advance
* Analyze trends such as call volume, email volume, live chat volume, AHT, shrin
Posted: 7 days ago
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