✔ Provide quality customer support (24/7) through Voice and Digital channels for our customers. ✔ Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. ✔ Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor. ✔ Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. ✔ Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc. ✔ Support other department campaigns when the need arises.
* Provide on-site support for desktop hardware, desktop applications, emails, printer and network related issues - Basic hardware examples: desktop, laptop, printers. - Intermediate hardware examples: POS, Server and Network first level support
Job Role : Mandarin Chat Support Job Location : KL Sentral, Malaysia (initially work from home) Salary: Upto RM 3200-3500 basic + RM 500 complexity Shift Timings: 24*7 shifts Fresher or Experienced both can apply
Voice Call Handling: excellent knowledge of handing voice calls. Email Communication: professional email writing skills. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on function
Greetings from AMK Group of Companies!!! Positions : L1 Service Desk Job Type : 03 month extended project Location : Cyberjaya Malaysia Payroll : AMK Technologies , Notice Period : Who can join immediately or Max 4 Weeks
An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.