They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakes
We are looking for an enthusiastic Customer Service Representative to join our friendly team at our Kuala Lumpur Headquarters. In this role you would provide information to our customers about their transactions and resolve any queries they have.
• Coverage expected (in case of any changes): 7 AM to 7 PM MYT (in case of early log in’s shift allowances to be applicable) • No Night shifts • Work days: 5 days in a week (Monday to Saturday – 5 working days in this range will be cyclic
A Senior Manager with strong SD experience and Customer centricity. Managing a SD team for around 30 people. Who can closely connect with customer on a daily basis. Able to speak and write in Mandarin/English/Bahasa Malaysia.
This role is of IT Service Desk QA Analyst is for supporting the operations of the company's IT service desk. Performance monitoring – Conduct regular audits on ticket handling procedures including service desk communications (email, voice)
As the Team Leader, you will need to be a manager who is hands-on that can effectively lead, motivate, and develop a team. You will lead by example in understanding the infrastructure, the processes, and the broader environment in which the team oper
You will be the main point of contact for assigned clients. You will maintain open and effective communications with clients on objectives and project progress, ensuring enquiries are attended to in a timely manner.
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.