Leads a team of operations/technical services professionals accountable for all aspects of customer service for end-user computing equipment’s, multi-software package, technical support & patching, problem identification, and resolutions at customers
Monitor day-to-day operation for server and network devices and connectivity, SAN storage, tape, operation report, batch job, ensure workable. Provide OS support related activities such as corrective & preventive maintenance patching & configuration.
Resident Engineer to provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management) then to track, monitor and close the assigned service calls / tickets in meeting customer Service Level Agreement.
* Provide on-site support for desktop hardware, desktop applications, emails, printer and network related issues - Basic hardware examples: desktop, laptop, printers. - Intermediate hardware examples: POS, Server and Network first level support
Carry out project roll-out, installation, setup, configure, and implement/ deploy/ migrate and ensuring successful implementation of projects within schedules on AD/ Exchange/ O365/ SCCM and other Microsoft Enterprise applications at client premises.
Work closely with Team Lead and Level 2 Unix/Linux Support Team to assist on server operation support to handle technical escalation and follow up with Team Lead and Level 2 Unix/Linux Support Team on the support issue.
Good experience in dealing/handling GLC account’s customer is a pre-requisite requirement; best fit candidate should have experience in both GLC and services sales or without services sales exp but must have GLC customer dealing experience