Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes · Able to read, write, and speak fluently and spontaneously in both English and vietnam native language Language: Vietnamese and English
Our established client is a MNC FMCG company. This role will act as an interface to the PTP related employee and vendor queries. Responsible for effective and efficient resolution or escalation of their PTP related requests/queries.
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
You will build a network of strong clientele in Commodities, Specialities Paper, Digital, Sign and Display segments. You will drive sales, engage customers and ensure a high level of customer satisfaction.
Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media platform Audit of content rec