✔ Provide quality customer support (24/7) through Voice and Digital channels for our customers. ✔ Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. ✔ Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor. ✔ Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. ✔ Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc. ✔ Support other department campaigns when the need arises.
The person should have experience selling software to insurance industry and full understanding of the entire full cycle of Life/ General Insurance. Candidates from Technology Banking Sales or BFSI Sales and understand digital solutions.
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
Job Role : Mandarin Chat Support Job Location : KL Sentral, Malaysia (initially work from home) Salary: Upto RM 3200-3500 basic + RM 500 complexity Shift Timings: 24*7 shifts Fresher or Experienced both can apply
Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media platform Audit of content rec
Our established client is a MNC FMCG company. This role will act as an interface to the PTP related employee and vendor queries. Responsible for effective and efficient resolution or escalation of their PTP related requests/queries.
• Supervising team of warehouse assistants in day to day operations • Plan warehouse assistants monthly work schedule and shift • Record attendance and monitor performance of warehouse assistants • Train warehouse assistants on processes and SOP • Oversee good receiving process from supplier(s) to ensure all goods received are in correct quantity and acceptable manner • Prepare Purchase Order (PO) to be sent to supplier • Monitor and update inventory management system • Prepare labels to tag goods accordingly • Support warehouse manager in daily operations