Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
Implement driver safety production rules and regulations and safety technical operating procedures, educate drivers to observe rules and disciplines, stop violations, and ensure drivers safe production. Responsible for safety inspection etc.
We are looking for an enthusiastic Customer Service Representative to join our friendly team at our Kuala Lumpur Headquarters. In this role you would provide information to our customers about their transactions and resolve any queries they have.
• The ideal candidate will have experience supporting & managing vulnerability scanning tools and technologies in an enterprise environment• Develop and maintain a vulnerability assessment database/repository