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Job Description : Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywher

Skills :

Customer Service role

Net2source LLP
Selangor
0-2 years

Voice and Chat profile

shift time for Chat team would be 4 different intervals
(8 AM | 9 AM | 12 PM | 3 PM)
Location is cyberjaya
Salary can go upto 2000 RM

Skills :

Dear Applicant,

Greetings from Nityo Infotech,

Please refer this below job details:-

Job Role : Customer Care - Process Associate (Indonesian)
Job Location: Kuala Lumpur, Malaysia
Job type: Permanent

Skills :

Job Description : The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to add

Customer Service Associate (Indonesia, Vietnam and Thailand)

TDCX (MY) Sdn Bhd
Kuala Lumpur Other - Malaysia
2-12 years

- Process daily operational requests from customers on a timely and accurate manner.
- Responsible in completing daily operational requests and working with respective stakeholders to process required actions.

Skills :

Client Care Executive

Standard Chartered
Petaling Jaya Malaysia
Not Specified

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a ch

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a ch

Skills :

Acquisition Relationship Manager, Priority Banking

Standard Chartered
Malaysia Kuala Lumpur
Not Specified

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a ch

Skills :

Acquisition Relationship Manager, Priority Banking

Standard Chartered
Malaysia Kuala Lumpur
Not Specified

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a ch

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a ch

MY - Business Analyst, Internal Audit

Deloitte
Kuala Lumpur Malaysia
Not Specified

Title: MY - Business Analyst, Internal Audit What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. W

Senior Customer Experience Specialist

Honeywell
Malaysia Kuala Lumpur
Not Specified

Driving Infinite Possibilities Within A Diversified, Global Organization Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls

Skills :

Senior Customer Experience Specialist

Honeywell
Malaysia Kuala Lumpur
1-4 years

Join the industry leader to design the next generation of breakthroughs THE FUTURE IS WHAT WE MAKE IT At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global tea

Skills :

Senior Strategic Sourcing Manager

Honeywell
Malaysia Kuala Lumpur
15-18 years

Sr. Strategic Sourcing Manager Kuala Lumpur, Malaysia UOP, a Honeywell Performance and Material and Technologies Company, is a global leader of process technology, products, engineered systems and technical services to the Refineries, Petrochemical

Skills :

Senior Offering Management Specialist

Honeywell
Malaysia Kuala Lumpur
Not Specified

Develop and implement the product strategy (STRAP) to drive revenue, orders and gross profit for the region. You will lead the product support team to drive strategy execution to ensure product development and position and provide support to both sal

Skills :

Junior Relationship Manager, Priority Banking

Standard Chartered
Johor Malaysia
Not Specified

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody

Skills :

MY - Tax Assistant / Semi Senior, Business Tax Compliance

Deloitte
Malaysia Kuala Lumpur
1-2 years

Title: Tax Assistant (Business Tax) What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever y

Skills :

Job Description : Description: * Proactively manage a regional portfolio of client service relationships and ensure clients are highly satisfied with service and overall Citibank TTS products and services, with a view to ensure customer retention

Senior Advisor IT Service Operations

DELL
Penang Malaysia
Not Specified

Job Description : Senior Advisor, IT Service Operations Driving human progress is not just about providing cutting-edge technology - it's also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proacti

Senior Advisor IT Service Operations

DELL
Penang Malaysia
Not Specified

Job Description : Senior Advisor, IT Service Operations Driving human progress is not just about providing cutting-edge technology - it's also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proacti

Customer Relations Officer - Cashier (Part time), IKEA Damansara

Ikea
Selangor Malaysia
Not Specified

Job description Job description Note: This is a cashier position. * You ensure check-out is effectively equipped at all times throughout the day ready and available to help customers when needed. * You have the knowledge, confidence, and d

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a

Skills :

Acquisition Relationship Manager, Priority Banking

Standard Chartered
Johor Malaysia
Not Specified

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a ch

Skills :

TTS Senior Onboarding Manager - Vice President

Citi
Malaysia
3-6 years

Job Description : The role is part of the TTS Client Onboarding Team, which is responsible for coordinating client onboarding activities, including all account openings/maintenance, KYC, technical integration and onboarding of all Cash Management pr

Job Description : The role is part of the TTS Client Onboarding Team, which is responsible for co-ordinating client onboarding activities, including all account openings/maintenance, KYC, technical integration and onboarding of all Cash Management p

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Customer Service Job Vacancies

Customer service is one of the most important department for any product or service-based organization. In almost every Industry, the customer service executives act as the mediators between the customer and the company. They make sure to resolve the problems with the services and products of the company and are usually the only point of contact for the customers.

The Job role of a customer service executive is quite comprehensive and requires utter patience level. These professionals are the front face for customers and are the ones who make the image of the company in their minds. So, if you are the one who has good command over communication skills and are polite enough to handle people all day long then this is the perfect profession for you. To help you make your decision better, here is complete guide about this profession.


What are the educational requirements to get a customer service job?

This is a dynamic job role and needs the employee to have potential for efficient communication and patience. Although, this is a very important job role but there are no set criteria for educational qualifications. To be a customer service executive a candidate may take-up any degree of graduation if he or she wants to work for international companies and if he or she wants to work with domestic organizations then can start his or her professional journey after class 12th board examinations.

This job gives complete flexibility to the potential candidates and expects them to polish their communication, dedication, focus and to have a short learning curve. So, to be a customer service associate one needs to work more on his or her technical and soft skills.


What is the scope of customer service jobs?

Customer service is an important function as most companies spend time, energy and cost in manager their pre after sales services. This profession has good scope in growing countries like India. According reports, customer service will be at its peak in year 2026.

India itself is a big consumer market and to handle such crucial queries these companies are on a constant look out to hire the best professionals who may handle their customers diligently which will help to form better image in market. So, this is the right time to step in this career.


What are the job responsibilities in a customer service job?

  • Customer service executive answer customer calls professionally to provide information about products and services, cancel or take orders, or register details of complaints.
  • Provide chat service, e-mail service and backed work.
  • Maintain records of customer communications and dealings, copy details of questions, grievances, and comments, as well as actions taken. Process forms, orders and applications.
  • Follow up to confirm that requests are passed and actions are taken for customers.
  • Mention unresolved customer complaints or different requests to particular departments for further actions.


Which tools can help you to take-up customer service jobs?

  • CRM software (Customer relationship management): Telemation e-CRM, Blackbaud The Raiser's Edge, Salesforce software, Austin Logistics Call Tech.
  • Query software and database interface: Oracle software, Data entry software, Microsoft Access, Customer service knowledge Electronic mailing system: IBM Notes, Microsoft Exchange Server, Astute Solutions PowerCenter, Microsoft Outlook.
  • ERP software (Enterprise resource planning): Oracle JD Edwards EnterpriseOne, Microsoft Dynamics, SAP, Intuit QuickBooks Enterprise Solutions.

 

What are the skills required for a customer service job?

  • Active listening: To understand customers on calls, emails and chats it is important for candidates to have active listening skills. This will help them to focus on the minute details that the customer provided and will make the process error free.
  • Polite communication: Politeness while speaking on call, chat or email is very important in this profession the candidates who wants to get this job should have polite way of speaking both in oral and written form of communication.
  • Proactive service orientation: The service professional should be proactive in helping customers. This will create better image of company in customers mind.
  • Reading comprehension: Understanding written communication and paragraphs in emails and backend documents related to work.
  • Critical thinking: Using rational understanding and reasoning to recognise the strengths and weaknesses of substitute solutions, deductions or approaches to solve problems.


What salary one may expect in a customer service job?

  • As an entry-level Customer Service Representative (CSR) with less than 1 year of work experience one may expect to make an average total salary of ₹300,476.
  • At early stage of career as Customer Service Representative (CSR) with 1-4 years of work experience one may expect to earn an average total pay of ₹440,798.
  • Reaching mid-career as Customer Service Representative (CSR) with 5-9 years of work experience one may expect to draw an average total salary of ₹671,350.
  • Becoming experienced Customer Service Representative (CSR) with 10-19 years of work experience one may expect to earn an average total salary of ₹939,641.
  • Finally, once one reaches his or her their late career i.e. 20 years and higher, the employees may expect to earn an average total salary of ₹12,00,000.