You will be the main point of contact for assigned clients. You will maintain open and effective communications with clients on objectives and project progress, ensuring enquiries are attended to in a timely manner.
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
We are looking for an enthusiastic Customer Service Representative to join our friendly team at our Kuala Lumpur Headquarters. In this role you would provide information to our customers about their transactions and resolve any queries they have.
As BI Analytics Consultant, you will have the primary responsibility for the roll-out of technical and functional aspects of the Business Intelligence solution in SAP BODS/SAP Data Services/Azure ETL Services.
Candidate should have at least 15 years of experience in development / architecture with a minimum 5 years as Architecture lead. Must have development experience using Java (preferably using Spring Boot platform).
Analysing business needs as well as performing technical feasibility study and system impact analysis. Liaising with internal and external stakeholders to establish project plans, budgets and time-frames.