You will be the main point of contact for assigned clients. You will maintain open and effective communications with clients on objectives and project progress, ensuring enquiries are attended to in a timely manner.
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
We are looking for an enthusiastic Customer Service Representative to join our friendly team at our Kuala Lumpur Headquarters. In this role you would provide information to our customers about their transactions and resolve any queries they have.
Good experience in dealing/handling GLC account’s customer is a pre-requisite requirement; best fit candidate should have experience in both GLC and services sales or without services sales exp but must have GLC customer dealing experience