Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications.
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<br> Hiring for Technical Customer Support -II for our client in Malaysia.<br> Only local Malaysians<br> <br> SHIFT HOURS : Permanent Night Shift : 9.00PM to 6.00 AM / 8.00PM to 5.00AM<br>
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They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakes
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The Network Specialists involve heavily in leading, train the network teams to design, deploy, commission, documentation and maintain the Products/solutions for the clients.
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L1 ServiceDesk Agent
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Customer Support
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Understand customer enquiries and respond via applicable channels: email, chat. Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
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* Provide on-site support for desktop hardware, desktop applications, emails, printer and network related issues<br> - Basic hardware examples: desktop, laptop, printers. <br> - Intermediate hardware examples: POS, Server and Network first level support
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What's in it for me<br> Providing support to our implementation team in delivering our solution to customers.
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Being the first point of contact for customer <br> Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately <br> Respond to customers requests efficiently and escalate to higher level teams as required <br> Provide suppo
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Responsible for gathering system requirements, developing accurate and efficient computer programs, designing and testing program logic, coding programs, and preparing them for computer operation.
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Seeking opportunities to increase client satisfaction and building advocacy from clients. Taking the initiative to continuously deepen your knowledge and understanding of the product.<br>
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We are looking for Spanish /Japanese/ Mandarin / German speaking resources for Kuala Lumpur, Cyberjaya, & Penang Locations.
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One of the Global Financial Trading Platform client is currently looking for passionate Customer Support Specialist to join their 24/7 environment team in Kuala Lumpur to support their Global Team.
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You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
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Delivering outstanding and consistent customer experiences across multiple touchpoints. Adhering and ensuring that KPIs are consistently met.<br>
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We are looking for creative and results driven CRM Support Engineer to take part in our customer support department to support our clients globally.
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Must possess at least a Diploma (Advanced / Higher or Graduate) or Bachelor's Degree in Computer Science / Information Technology or comparable qualifications<br> At least 1 year hands-on experience with IT desktop / laptop support<br>
Looking for a Level 1 Technical Engineer with experience and knowledge in security solutions such as FortiGate & Palo Alto.
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Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues. <br>
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Attending to enquiries across various channels or escalated issues from team members<br>
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You will be specialising in customer experience (CX) and will create content to support the growth of the CX domain in the company.<br> <br>
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Group 1 Customer Service <br> (China +Indonesian language ) <br> Group 2 Customer Service <br> (China + Vietnamese language ) <br>
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Greetings from AMK Group of Companies!!!<br> Positions :Senior Application Support Engineer<br> Job Type : 12 month extended project <br> Location : KL Malaysia<br> Payroll : AMK Technologies , <br> Notice Period : Who can join immediately or Max 4 Weeks
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Summary <br> Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products.
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