* Provide on-site support for desktop hardware, desktop applications, emails, printer and network related issues - Basic hardware examples: desktop, laptop, printers. - Intermediate hardware examples: POS, Server and Network first level support
An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.
In pursuit of continuously expanding our global presence and market share within the Industrial gas industry, Cryoquip is looking for talented Chemical Engineers who are willing to learn and work together optimising packaged solutions for our valued
Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's p
✔ Provide quality customer support (24/7) through Voice and Digital channels for our customers. ✔ Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. ✔ Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor. ✔ Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. ✔ Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc. ✔ Support other department campaigns when the need arises.
Voice Call Handling: excellent knowledge of handing voice calls. Email Communication: professional email writing skills. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on function
The person should have experience selling software to insurance industry and full understanding of the entire full cycle of Life/ General Insurance. Candidates from Technology Banking Sales or BFSI Sales and understand digital solutions.
Basic knowledge and experience of configuring and managing servers of different operating systems, such as Windows, Linux, including installing, fixing issues, upgrading and good troubleshooting skills.
Monitor day-to-day operation for server and network devices and connectivity, SAN storage, tape, operation report, batch job, ensure workable. Provide OS support related activities such as corrective & preventive maintenance patching & configuration.
Experience level (L1/L2/L3): Minimum requirement skills is to know intermediate level on how to operate/troubleshoot MS Windows PC system and MS Office application. Work location: Lot 2, Persiaran Sultan, Seksyen 15, 40200 Shah Alam, Selangor, Malay