* Provide on-site support for desktop hardware, desktop applications, emails, printer and network related issues - Basic hardware examples: desktop, laptop, printers. - Intermediate hardware examples: POS, Server and Network first level support
In pursuit of continuously expanding our global presence and market share within the Industrial gas industry, Cryoquip is looking for talented Chemical Engineers who are willing to learn and work together optimising packaged solutions for our valued
An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support
Must possess at least a Diploma (Advanced / Higher or Graduate) or Bachelor's Degree in Computer Science / Information Technology or comparable qualifications At least 1 year hands-on experience with IT desktop / laptop support
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers.
Resident Engineer to provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management) then to track, monitor and close the assigned service calls / tickets in meeting customer Service Level Agreement.