One of the Global Financial Trading Platform client is currently looking for passionate Customer Support Specialist to join their 24/7 environment team in Kuala Lumpur to support their Global Team.
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Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications.
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Reviewing technologies for enhancements or upgrades to servers, networks, and other IT infrastructure equipment.Gathering data for necessary tech specifications of each department.<br>
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Devising & translating brand strategy into brand plan and go-to-market strategy. Planning and execution of communications and media actions across offline, online and social media.<br>
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In this role, you will be joining the firm's growing customer service team in order to develop and manage the ever expanding customer database, ensuring complete, reliable and accurate data.
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You will be identifying business development opportunities as well as its impediments and contribute to the continuous improvement in sales achievements and renewals.
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Developing user-centric experiences on the platform by reviewing menu content, layouts and all other elements reflected on the page.
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Developing and optimising campaigns across the customer lifecycle, including acquisition, welcome, retention, reactivation etc.<br>
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You will be responsible for seeking new business development opportunities. You will conduct research on potential clients to understand their needs and reach out to them with appropriate solutions.
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Executing all marketing-related activities such as Digital Marketing, Events, Campaigns, Projects etc. Developing and presenting marketing ideas and strategies.<br>
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They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakes
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At least 1 year working experience in Contact Centre ( Diploma / Degree holders) with Basic IT knowledge/experience. We are welcome for Fresh graduates as well degree in IT) <br>
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What's in it for me<br> Providing support to our implementation team in delivering our solution to customers.
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The Senior Executive, Business Development ensures the growing needs of the existing clients are met, continuous engagement of new clients and a sustainable and efficient back-end process is maintained at its optimal professional standards.
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Senior Product Development Executive is an administrative professional responsible for the strategy, roadmap & feature definition for a certain product or product line.
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Planning, developing, implementing, evaluating and reporting on Group’s advertising efforts & maintaining personal networks.
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The Business Development Executive is responsible for securing new business opportunities through an end-to-end sales process of prospecting, qualifying, sales presentation, negotiating, proposals and contracting, through to implementation.
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We are looking for Spanish /Japanese/ Mandarin / German speaking resources for Kuala Lumpur, Cyberjaya, & Penang Locations.
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Understand customer enquiries and respond via applicable channels: email, chat. Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
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PMO
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Constructs statistical forecast models with IT team for forecast alignment
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Plans and prioritizes operations to minimize low quality product control and risks
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Processes set-up and innovates to increase operational efficiency
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Advise management on the company’s compliance with laws and regulations through detailed reports.
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Responsible for all financial transactions undertaken by a client business including mergers & acquisitions, managing and investing large funds and buying & selling financial projects.
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