Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications.
They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakes
Skills Required: • 1 - 2 years of hands-on relevant experience preferably in web development e.g. Gatsby, Web flow, jQuery • 1 years of experience using NodeJS a • Knowledge of Databases (SQL and NoSQL) • Experience with version control systems (Git
You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
The Application Support is responsible for IT application support activities including maintenance and administration. They will work closely with the user to provide application operational support and to ensure timely and efficient resolution of IT
We are looking for an enthusiastic Customer Service Representative to join our friendly team at our Kuala Lumpur Headquarters. In this role you would provide information to our customers about their transactions and resolve any queries they have.
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers.
Do you thrive in leading a team of engineers who are responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support YES, then click APPLY and we will connect with you.