Monitor day-to-day operation for server and network devices and connectivity, SAN storage, tape, operation report, batch job, ensure workable. Provide OS support related activities such as corrective & preventive maintenance patching & configuration.
A background in architecture with real-world experience of architecting, designing, and delivering transformational projects. Deep-seated functional knowledge of key technology sets such as ServiceNow IT Service Management, IT Business Management
Resident Engineer to provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management) then to track, monitor and close the assigned service calls / tickets in meeting customer Service Level Agreement.
* Provide on-site support for desktop hardware, desktop applications, emails, printer and network related issues - Basic hardware examples: desktop, laptop, printers. - Intermediate hardware examples: POS, Server and Network first level support
Carry out project roll-out, installation, setup, configure, and implement/ deploy/ migrate and ensuring successful implementation of projects within schedules on AD/ Exchange/ O365/ SCCM and other Microsoft Enterprise applications at client premises.
Support the Lead Frontend Developer by developing UI features and bug fixes Close collaboration with the development team to discuss user interface ideas and applications. Developing and implementing highly-responsive user interface components
Work closely with Team Lead and Level 2 Unix/Linux Support Team to assist on server operation support to handle technical escalation and follow up with Team Lead and Level 2 Unix/Linux Support Team on the support issue.