IT Helpdesk
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IT Service Desk <br> Candidate must know either of below languages:<br> Japanese <br> Mandarin/Cantonese<br> Thai<br> Indo<br> <br> Experience- 0-4 years<br> Location-Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Skills :
Designation- Project Engineer <br> Function- IT Helpdesk <br> Experience- 0-2 years<br> Location- Kuala Lumpur, Malaysia<br> Education- Information Technology/Engineering Background<br> Language- English +Mandarin (Mandatory) <br> Rotational Shift
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This role is of IT Service Desk QA Analyst is for supporting the operations of the company's IT service desk. Performance monitoring – Conduct regular audits on ticket handling procedures including service desk communications (email, voice)
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At least 1 year working experience in Contact Centre ( Diploma / Degree holders) with Basic IT knowledge/experience. We are welcome for Fresh graduates as well degree in IT) <br>
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2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience<br>
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2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience<br>
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2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience<br>
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1-3 years demonstrated working experience required
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a Mandarin language helpdesk support to provide hardware/software and network problem diagnosis/resolution via telephone/email/chat for customer’s end user.
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Reviewing technologies for enhancements or upgrades to servers, networks, and other IT infrastructure equipment.Gathering data for necessary tech specifications of each department.<br>
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Devising & translating brand strategy into brand plan and go-to-market strategy. Planning and execution of communications and media actions across offline, online and social media.<br>
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In this role, you will be joining the firm's growing customer service team in order to develop and manage the ever expanding customer database, ensuring complete, reliable and accurate data.
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You will be identifying business development opportunities as well as its impediments and contribute to the continuous improvement in sales achievements and renewals.
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Developing user-centric experiences on the platform by reviewing menu content, layouts and all other elements reflected on the page.
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Developing and optimising campaigns across the customer lifecycle, including acquisition, welcome, retention, reactivation etc.<br>
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You will be responsible for seeking new business development opportunities. You will conduct research on potential clients to understand their needs and reach out to them with appropriate solutions.
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Executing all marketing-related activities such as Digital Marketing, Events, Campaigns, Projects etc. Developing and presenting marketing ideas and strategies.<br>
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Introducing products and services to the dealers, communicating with them and visiting inactive panel dealers. Gathering market intelligence through regular feedbacks.
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Analysing finances and providing strategic insights that will drive business towards financial objectives. Preparing reports that will support financial planning.<br>
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Developing an event strategy and roadmap to execute events that boost business development and customer relationship building.<br>
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At least 3 years of working experience in the related field.
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Customer Support
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Perform tasks including providing supports, design, code, develop, testing and enhanced IBM AS/400 CL/RPG systems.
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Supply chain / Logistic/ Shipping
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