We at Abhidi are seeking to hire Service Desk Analyst candidates who have 3 years of experience in the field of technical support. The candidate having work experience in handling customers verbally & technically.
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers.
This role is of IT Service Desk QA Analyst is for supporting the operations of the company's IT service desk. Performance monitoring – Conduct regular audits on ticket handling procedures including service desk communications (email, voice)
Skills Required: • 1 - 2 years of hands-on relevant experience preferably in web development e.g. Gatsby, Web flow, jQuery • 1 years of experience using NodeJS a • Knowledge of Databases (SQL and NoSQL) • Experience with version control systems (Git
The Application Support is responsible for IT application support activities including maintenance and administration. They will work closely with the user to provide application operational support and to ensure timely and efficient resolution of IT
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support