The role is to work with the training & quality team to improve our Managed Services ability to deliver quality outcomes both technically and best customer experience.
At least 6 years hands on experience in IT solution delivery and/or support role,architecture design or project development. CMMI and ISO documentation and appraisal a plus.<br>
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Design, develop and use Operations Policies for smooth operation of OSS Service Assurance Services.<br> Regularly Meet with Operations teams to understand their concerns and develop action plans and strategy to address them.
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