Creating user manuals and guides that explain to end-users how to use our software and hardware systems. Top engineering teams around the globe use our systems to develop next-generation communication, consumer electronics, and computer products.
Carry out project roll-out, installation, setup, configure, and implement/ deploy/ migrate and ensuring successful implementation of projects within schedules on AD/ Exchange/ O365/ SCCM and other Microsoft Enterprise applications at client premises.
Work with the Marketing Team to oversee the graphic design and all media related materials for website content, online banners and marketing materials. Extensive experience with Illustrator, Photoshop and InDesign.
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support
You will be leading the team in developing integration solutions, maintaining APIs in a cloud-based/on-premise architecture and platform as well as driving excellence in quality and productivity to ensure team meets established KPIs.
- Oversee full-cycle technical recruiting - Effectively adopt ATS to streamline the hiring process - Source, engage, and nurture relationships with top talent - Drive decisions within hiring committee and offer valuable insights