Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support
Must possess at least a Diploma (Advanced / Higher or Graduate) or Bachelor's Degree in Computer Science / Information Technology or comparable qualifications At least 1 year hands-on experience with IT desktop / laptop support
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers.
Carry out project roll-out, installation, setup, configure, and implement/ deploy/ migrate and ensuring successful implementation of projects within schedules on AD/ Exchange/ O365/ SCCM and other Microsoft Enterprise applications at client premises.
Do you thrive in leading a team of engineers who are responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support YES, then click APPLY and we will connect with you.
The Application Support is responsible for IT application support activities including maintenance and administration. They will work closely with the user to provide application operational support and to ensure timely and efficient resolution of IT
Responsible to handle product functionality and adherence to electrical specifications in a development and/or reference platform, debug both platform and system and root cause issues found, and resolve customer-identified issues
Skills Required: • 1 - 2 years of hands-on relevant experience preferably in web development e.g. Gatsby, Web flow, jQuery • 1 years of experience using NodeJS a • Knowledge of Databases (SQL and NoSQL) • Experience with version control systems (Git