Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support
They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakes
The Application Support is responsible for IT application support activities including maintenance and administration. They will work closely with the user to provide application operational support and to ensure timely and efficient resolution of IT
Skills Required: • 1 - 2 years of hands-on relevant experience preferably in web development e.g. Gatsby, Web flow, jQuery • 1 years of experience using NodeJS a • Knowledge of Databases (SQL and NoSQL) • Experience with version control systems (Git
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers.
Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications.
Do you thrive in leading a team of engineers who are responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support YES, then click APPLY and we will connect with you.