An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.
This role is of IT Service Desk QA Analyst is for supporting the operations of the company's IT service desk. Performance monitoring – Conduct regular audits on ticket handling procedures including service desk communications (email, voice)
A background in architecture with real-world experience of architecting, designing, and delivering transformational projects. Deep-seated functional knowledge of key technology sets such as ServiceNow IT Service Management, IT Business Management