The Salesforce Developer role will be responsible for development and support of initiatives across multiple Salesforce environments; ensuring that build is maintained in accordance to standards and best practices.
We are looking for IT Helpdesk Mandarin Speaking for one of client based in KL sentral, this is Monday to Friday role from 9am to 6pm supporting Taiwan Region, Applicants must have minimum 2 years of experience in tech support
Voice Call Handling: excellent knowledge of handing voice calls. Email Communication: professional email writing skills. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on function
Basic knowledge and experience of configuring and managing servers of different operating systems, such as Windows, Linux, including installing, fixing issues, upgrading and good troubleshooting skills.
Experience level (L1/L2/L3): Minimum requirement skills is to know intermediate level on how to operate/troubleshoot MS Windows PC system and MS Office application. Work location: Lot 2, Persiaran Sultan, Seksyen 15, 40200 Shah Alam, Selangor, Malay
Monitor day-to-day operation for server and network devices and connectivity, SAN storage, tape, operation report, batch job, ensure workable. Provide OS support related activities such as corrective & preventive maintenance patching & configuration.
An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.
Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support