Being the first point of contact for customer Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately Respond to customers requests efficiently and escalate to higher level teams as required Provide support
You will be leading the team in developing integration solutions, maintaining APIs in a cloud-based/on-premise architecture and platform as well as driving excellence in quality and productivity to ensure team meets established KPIs.
Creating user manuals and guides that explain to end-users how to use our software and hardware systems. Top engineering teams around the globe use our systems to develop next-generation communication, consumer electronics, and computer products.
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers.
Do you thrive in leading a team of engineers who are responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support YES, then click APPLY and we will connect with you.
Well verse in Fortinet & Cisco security products Have 3-5 year working experience in related products Willing to travel to customer’s offices Provide level 2 support for our customer Having project delivery
We at Abhidi are seeking to hire Service Desk Analyst candidates who have 3 years of experience in the field of technical support. The candidate having work experience in handling customers verbally & technically.
This role is catered for forward thinking talents who are passionate in development of new multiple services products. The Product Lead is a key member in leading cross-functional product development teams, effectively driving the project forward.
The IT Application Management Specialist will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution