An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.
Must have experience in Linux, Windows, and VMware administration strong verbal and written communication skillsStrong working knowledge of RHEL, VMware and Windows administration must have experience with patching, server deployment
Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers. Advises/educates customers
• A recognized degree in Computer Science / Information Systems, Engineering or its equivalent •Certification on DevOPS & Agile is added advantage •8-10 Years of experience in Software build and deployment and with 5- 6 years in Technical project ma