Customer Support
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<br> Hiring for Technical Customer Support -II for our client in Malaysia.<br> Only local Malaysians<br> <br> SHIFT HOURS : Permanent Night Shift : 9.00PM to 6.00 AM / 8.00PM to 5.00AM<br>
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Understand customer enquiries and respond via applicable channels: email, chat. Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
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Being the first point of contact for customer <br> Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately <br> Respond to customers requests efficiently and escalate to higher level teams as required <br> Provide suppo
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We are looking for Spanish /Japanese/ Mandarin / German speaking resources for Kuala Lumpur, Cyberjaya, & Penang Locations.
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One of the Global Financial Trading Platform client is currently looking for passionate Customer Support Specialist to join their 24/7 environment team in Kuala Lumpur to support their Global Team.
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Seeking opportunities to increase client satisfaction and building advocacy from clients. Taking the initiative to continuously deepen your knowledge and understanding of the product.<br>
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You will be leading a team in providing tailored and high quality service and experience for clients. You will continuously seek to improve customer service by reviewing complaints/concerns as well as re-designing and communicating service metrics.
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Group 1 Customer Service <br> (China +Indonesian language ) <br> Group 2 Customer Service <br> (China + Vietnamese language ) <br>
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You will be specialising in customer experience (CX) and will create content to support the growth of the CX domain in the company.<br> <br>
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Delivering outstanding and consistent customer experiences across multiple touchpoints. Adhering and ensuring that KPIs are consistently met.<br>
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Attending to enquiries across various channels or escalated issues from team members<br>
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What's in it for me<br> Providing support to our implementation team in delivering our solution to customers.
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于会看,读,写,文和英文人士申请<br> 通过互网或应用程为顾客在线推广产<br> 为客户查询并且客户供相关信<br> 调查并且解决客户的投诉<br> 顾客络方会在电上,电邮件,互网或应用程<br> 必须会文和以快速解答客户的疑问<br> 客户的资料信必须机密感处<br> 马西亚人<br> 良好沟通能力,勤劳,自信<br> 能够长期在国外工作者
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Responsible for gathering system requirements, developing accurate and efficient computer programs, designing and testing program logic, coding programs, and preparing them for computer operation.
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You will be interacting with customers in a friendly and professional manner, understanding requirements, building rapport with customers and ensuring service delivered meets KPIs.<br> <br>
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Perform tasks including providing supports, design, code, develop, testing and enhanced IBM AS/400 CL/RPG systems.
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2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience<br>
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2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience<br>
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IT Technical Support
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The IT Application Management Specialist will provide first line of technical support to designated customers.<br> The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution<br>
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1-3 years demonstrated working experience required
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Bachelor's degree required with 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience
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Must possess at least a Diploma (Advanced / Higher or Graduate) or Bachelor's Degree in Computer Science / Information Technology or comparable qualifications<br> At least 1 year hands-on experience with IT desktop / laptop support<br>
Good training experience on content moderation, trust and safety or policy in a major tech or media company.
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