An IT Service Desk Analyst handling service request and provide remote technical troubleshooting (desktop compute, applications, network and server) for our clients until resolution, permanently at night.
Basic knowledge and experience of configuring and managing servers of different operating systems, such as Windows, Linux, including installing, fixing issues, upgrading and good troubleshooting skills.
Must have experience in Linux, Windows, and VMware administration strong verbal and written communication skillsStrong working knowledge of RHEL, VMware and Windows administration must have experience with patching, server deployment
* Provide on-site support for desktop hardware, desktop applications, emails, printer and network related issues - Basic hardware examples: desktop, laptop, printers. - Intermediate hardware examples: POS, Server and Network first level support
Monitor day-to-day operation for server and network devices and connectivity, SAN storage, tape, operation report, batch job, ensure workable. Provide OS support related activities such as corrective & preventive maintenance patching & configuration.
- Good understanding of market research techniques, data analysis and statistics methods - Thorough knowledge of strategic planning principles and marketing best practices - Excellent communication and people skills